Refer to the complete Return Policy Below to ensure that your return meets all criteria.
Returns for online purchases are for store credit or exchange only. Orders are eligible for return if they are received by MilaGrace Boutique within 10 days of the purchase date (date is located on your packaged invoice copy). Merchandise must be returned in original condition (unworn, unwashed, unaltered, No Makeup, Deodorant Stains, Perfume, Animal Hair, Cigarette smell or stains of any kind will be accepted.) with original tags. We reserve the right to refuse returns that are shipped after the 10-day grace period has expired or for items that are not returned to us in their original condition.
Please note: No cash, credit or debit card refunds will be issued, credit or exchange only.
Our inventory is limited to ensure our shopaholics have a variety of styles to choose from. Therefore, we cannot guarantee that the item you want to exchange will still be available when we receive your return. If we no longer have a size or item you need, a store credit will automatically be issued. We want you to be satisfied with our products and we’ll do our best to provide you with styles you'll love. With new arrivals posted to the site weekly, we're confident you will find something new to feel great in!
If an item is damaged or incorrect, it must be reported within 3 days of the purchase date. Please email us immediately at firstname.lastname@example.org with the following information:
Attn: Damaged or Incorrect item in the subject line. Please include full name, order number and a photo of the damaged/defective item. Please do not return damaged merchandise without contacting the store first. Upon receipt we will work quickly to get this resolved for you.
MilaGrace Boutique is NOT responsible if a package is shipped back to us due to an incorrect or undeliverable address. It is the buyer's responsibility to make sure that he or she enters the correct shipping address before you checkout.
If the package leaves MilaGrace Boutique with the incorrect address, the customer is responsible for the additional shipping cost once we receive their package back. If the package is not delivered back to us and goes to the incorrect address, MilaGrace Boutique will not be held responsible.
Lost, Damaged or Stolen Package
Once the package leaves MilaGrace Boutique and is in the hands of the carrier, MilaGrace Boutique is NOT responsible for lost, damaged or stolen packages. Please contact your local carrier for information and tracking. USPS 1-800-ASK-USPS or UPS 1-888-742-5877.
Carrier Contact Numbers:
International USPS: 1-800-222-1811
Jewelry, Accessories, Bags, Swimwear, Intimates, Bralettes and Bodysuits - All sale items are FINAL SALE. Sale Tab, and discount codes 30% and more NO Exceptions.
Shipping on Returns/Exchanges
Original shipping fees are non-refundable and return shipping is the responsibility of the customer.
Email Sales@milagracebtq.com for return approval. Upon approval we’ll email instructions on where to send your package.
Securely repackage your return items. Please include the packing slip with your return. The packing slip is included in the bag with your purchase and has all of your information and order number on it.
Return Shipping is solely the customer’s responsibility unless otherwise stated. We recommend using a carrier that provides tracking information for your record. We are not responsible for lost or damaged merchandise while in transit.
Once we receive your return, please allow 3-5 days for us to process your return.
Once processed, your store credit (minus any shipping fee, except free shipping) will be emailed to you. We do NOT offer any cash refunds.
Items purchased with store credit are final sale.